ADR (ALTERNATIVE DISPUTE RESOLUTION)
If you are a consumer and you filed a complaint about a contract concluded through our Website but you haven’t resolved the issue, you can contact the Alternative Dispute Resolution service provider for an out-of-court dispute resolution process (so called “ADR entities”, as set forth by Articles 141-bis and following of the Consumer Code).
Furthermore, we hereby inform you that a European platform for online dispute resolution for consumer disputes (so called “ODR platform”) has been established. The ODR platform is available at the following address: http://ec.europa.eu/consumers/odr/.
Through the platform you can find a list of the ADR entities and relevant link to their websites, as well as start an online dispute resolution procedure for resolving your dispute.
Regardless the outcome of the out-of-court procedure, your rights to resort the court competent for the settlement of your dispute, as well as to start, where applicable, an out-of-court dispute resolution procedure pursuant to Chapter V, Title II-bis of the Consumer Code, are safe.
